Privacy Policy

Mengo (“we,” “us,” or “our”) operates the mengo.ai website and the Mengo platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information you provide

• Account information: name, email address, and billing details when you sign up or join the waitlist.
• Payment information: processed securely through our third-party payment provider. We do not store your full credit card number.
• Communications: messages you send to us through support channels or email.
• API keys: third-party API keys you configure in the Mengo dashboard are encrypted at rest and used solely to execute agent tasks on your behalf.

Information collected automatically

• Usage data: pages visited, features used, time spent, and interaction patterns.
• Device data: browser type, operating system, IP address, and general location.
• Cookies: we use essential cookies for site functionality and analytics cookies to improve our service.

How We Use Your Information

• To provide, maintain, and improve our services.
• To process transactions and manage your account.
• To send service-related communications (account updates, security alerts).
• To respond to your requests, comments, or questions.
• To analyze usage patterns and improve user experience.
• To detect and prevent fraud or abuse.

How We Share Your Information

We do not sell your personal information. We may share data with:

• Service providers: payment processors, hosting providers, and analytics tools that help us operate the platform.
• AI providers: when your agent executes tasks, it sends prompts to AI providers (OpenAI, Anthropic, etc.) using your own API keys. We do not control how those providers process data under their own policies.
• Legal requirements: if required by law, regulation, or legal process.

Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications.
• Export your data in a portable format.

To exercise any of these rights, contact us at privacy@mengo.ai.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

Third-Party Services

Our service integrates with third-party platforms (AI providers, social media APIs, analytics tools). Each has its own privacy policy, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Children's Privacy

Mengo is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, reach out at privacy@mengo.ai.